Alpha Dog Food Shipping FAQs
When will my order ship?
New orders will ship within 0 to 3 days after processing. Recurring orders (subscriptions) will also ship 0 to 3 days after processing, but often sooner, because we can anticipate future orders.
How much does shipping cost?
Alpha Dog Food shipping is most often free! It’s based on where you live and the weight of your order. Please proceed to checkout and complete the shipping fields to view your price. Alpha Dog Food home delivery, using UPS, FedEx and USPS ranges from $0 – 30.93.
Can I give Alpha Dog Food specific delivery instructions when I order?
Yes, you can give us delivery instructions. There is a “order notes” field under the shipping column on the checkout page. Let us know if you would like us drop it on the back porch, in the shed or garage for example. You can also let us know if you need it ASAP or in a week. We will do our best to accommodate you.
Do you require a signature?
No. For your convenience, we deliver your package to your door without requiring a signature so you don’t have to be there. There are times where UPS and FedEx designates locations as requiring a signature. In those rare instances, a note will be left on your door requesting permission to leave your package the next day.
Where do you ship to in the US? In the world?
Based in Swedesboro, NJ, Alpha Dog Food delivers nationwide, anywhere in the continental USA.
Can I return opened bags?
We are not allowed to offer refunds or exchanges on bags that are opened due to strict health policies. If you are unsure what to do with an opened bag, contact your local pet shelter. They may accept it as a donation.
In most cases, you may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and we will quickly give you a credit, minus shipping and handling costs. Please be aware any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error, then of course we will credit you promptly.
The order I received was damaged. What do I do?
If you received a damaged shipment or product, please take photos and email images to firstname.lastname@example.org and we will figure out the best resolution with you. We will make it right!
Please Note: In order to resolve the above issue we kindly ask that you first contact Alpha Dog Food by email or phone. Trust us to always take the correct course of action to satisfy you, our valued customer.
Phone: (856) 693-3728